FAQ

Before sending us a message, please check out the FAQ below in case we have listed the answer to your question!

 

Do you ship worldwide?

Simple answer - yes! We can send all parts listed on our shop anywhere in the world. However, if you are located in a region that already has a local Artisan Spirits dealer, we will endeavour to point you in their direction.

 

How long will my order take to arrive?

This depends on the items that you are ordering, and we try to put as much information as possible with regards to lead times in our product descriptions.

Most Artisan Spirits products are made-to-order in Japan. We will always endeavour to provide you with an accurate lead time once this information is available to us.

The shipping time also depends on the country that you are located in. Our Courier Shipping option is the fastest shipping method that we can offer, while orders sent via Royal Mail shipping will generally take longer to arrive.

 

Do I need to pay import duties & taxes?

If your order is being delivered within the UK, you will not be liable for any import duties and taxes as these are already included within the prices displayed when placing your order. 

If your order is being delivered to any country outside of the UK, you might be required to pay local taxes and import duties. This is common practice and the amount owed is calculated in accordance with the value of your goods. All local taxes and import duties are subject to the shipping company and local authority's discretion and STREET TRACK LIFE LTD is not liable for any charges incurred.

If you refuse to pay the local taxes and import duties that are requested from you, your order will automatically be returned to us by the shipping company. In the event of this occurring, once the shipment has been returned to us in full, your order will be refunded minus the original shipping fee that you paid and minus any additional charges incurred when the shipment is returned to us (including, but not limited to, return shipping fees, courier handling fees, import duties and taxes etc.). If you wish for your order to be re-shipped to you, you will be required to cover the cost of re-shipping the order to you.

If the shipping company is unable to deliver your order and is unable to make contact with the recipient, or, the recipient refuses delivery of the shipment, your order will automatically be returned to us by the shipping company. In the event of this occurring, once the shipment has been returned to us in full, your order will be refunded minus the original shipping fee that you paid and minus any additional charges incurred when the shipment is returned to us (including, but not limited to, return shipping fees, courier handling fees, import duties and taxes etc.). If you wish for your order to be re-shipped to you, you will be required to cover the cost of re-shipping the order to you.